Connect the screen to Wi-Fi, open APP SETTINGS, go to User Settings and press synchronize. A purchased theme does not appear until the account has synced on the screen.

Work through these in order:

1. Confirm Wi-Fi. The screen cannot sync without a network. Use a phone hotspot if needed.
2. Confirm you are logged in to the right account. The theme is attached to the account that made the purchase.
3. Synchronize under APP SETTINGS, then User Settings.
4. Check Premium Themes, not Recent Themes. A newly purchased theme appears under Premium first.
5. Confirm the theme matches your model. An E-12 theme will not appear on an E-10.

If it still does not appear, email contact@elitedash.ae with your account email and the purchase reference.

Related: How to Download a Purchased Theme · How to Sync Your Account After a Purchase · How to Contact Elite Dash Support